To remind us to blend the organizing model with the service model when handling grievances, a checklist should be developed and used in conjunction with the Steward Factsheet and Grievance Presentation. Here are some ideas:
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What opportunities does this create to educate and involve the member?
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How can the grievor’s involvement in the process be maximized?
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What specifically can the grievor do tohelp solve the problem/contribute to a satisfactory outcome and help build the union in the process?
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Is this an issue requiring confidentiality and discretion? Why/why not?
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Do we have the grievor’s consent to involve others?
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Who else might be affected by this issue? How do we know/how will we find out? In what ways are they affected or connected to this issue?
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How important is it to these members?
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How can they be involved?
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Who else needs to be involved?
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Has this been an issue in the past? Who was involved and what was the outcome?
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What would be the specific goal(s) and/or objective(s)
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What actions could be considered? For what purpose?
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What are the specific educational opportunities this issue creates? (e.g., one-to-one with the grievor, newsletter/bulletin, information session, steward contact system with membership, PSAC seminar/course, joint training with the employer)
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How can this issue contribute to additional stewards/better trained stewards and what specific activities do we need to consider to achieve this?
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Who will do what by when?
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What follow up is required?
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How and when will we evaluate the results?